Refund policy

Returns & Refunds

I hope you love your order, but if you change your mind, please contact me within 14 days of receiving your order to let me know you would like to return it.

After notifying me, you will normally have a further 14 days to return the item.

Items should be returned unused, in their original condition and, where possible, in their original packaging.

These terms do not affect your statutory rights.

Change-of-mind returns

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning a change-of-mind purchase.

I recommend obtaining proof of postage when returning an item, as you are responsible for the item until it is received back.

Personalised & Made-to-Order Items

Items that have been personalised or made to your specifications may not be eligible for change-of-mind cancellation or return. This does not affect your rights if an item is faulty, damaged or not as described.

Earrings & Hygiene

For hygiene reasons, earrings for pierced ears may only be returned for a change of mind where applicable hygiene seals or protective packaging remain intact. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or you receive the wrong item, please contact me as soon as possible. Include your order number and, where appropriate, clear photographs of the item and packaging so I can help resolve the issue.

Where goods are faulty, damaged or not as described, your rights under UK consumer law still apply.

 

Refunds

Once your return has been received and checked, I’ll let you know when your refund has been processed.

Where a refund is due, it will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

For eligible cancellations of the entire order, any standard outbound delivery charge will be refunded where required by UK consumer law. Additional delivery costs resulting from choosing a more expensive delivery option may not be refundable.

📦 Return Postage

Return Postage

For change-of-mind returns, you are normally responsible for the cost of returning the item.

If an item is faulty, damaged, incorrect or not as described, please contact me before returning it so I can advise you on the appropriate next steps and return arrangements.

 

💌 How to Start a Return

How to Start a Return

To request a return or report a problem with your order, please contact me through the Contact page and include your order number.

Please do not send a return without contacting me first, as I’ll need to provide you with the appropriate return information.